SGA
Asset, support-ticket and field-crew management system
Web platform to manage field assets, support tickets and crew work.
Coordinating in-house and third-party crews, knowing what equipment sits at each site and in what condition, and keeping a consistent record of every intervention usually ends up scattered across spreadsheets and WhatsApp. The asset, support-ticket and field-crew management system centralizes that operation: geolocated inventory, tickets with a validation workflow, and remote reconfiguration of RTUs, routers and bridges — all from a single web platform.
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The whole cycle in one place
From anomaly detection to validated ticket closure, with no spreadsheets or WhatsApp in between.
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In-house and third-party crews
Assign and track tasks regardless of who executes them, with the same workflow and validation criteria.
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Reconfiguration without a field visit
Access and reconfigure RTUs, routers and bridges remotely, using proprietary protocols and standards such as SNMP.
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In the cloud or on your own server
Offered as a cloud service or installed on-premise, depending on how the customer prefers to operate.
01Technical specifications
Technical specifications
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Asset management
- Registration of sites and site types (ground-level, overhead, underground)
- Geolocated equipment inventory
- Per-device maintenance history: installation, interventions, firmware, warranty
- Real-time supervision of connection and operating status
- Remote reconfiguration of RTUs, routers and bridges
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Tickets and crews
- Automatic ticket generation on anomaly detection
- Tickets can also be created via API or manually from the web console
- Assignment to in-house or third-party crews
- Status workflow with completed tasks, photos and notes
- Configurable validation criteria before a task is marked complete
- Daily task scheduling
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Operations management
- Registration of vehicles, geographic zones and points of interest
- Tracking of return visits and material consumption
- Service certification
- Situation-status dashboard
- Reports on completed tasks and budget consumption
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Platform
- Responsive web platform: works from PC and mobile
- Available as cloud service (SaaS) or on-premise installation
- Device communication over Greenlabs' own remote-management protocols and standards such as SNMP
02Main applications
Main applications
- Coordinating in-house and third-party field crews
- Inventory and traceability of RTUs, routers and bridges installed on the network
- Anomaly tracking and automatic ticket generation
- Remote device reconfiguration without a site visit
- Daily maintenance task planning
- Tracking compliance and budget for support services
Solutions using it
Where it is deployed
Need this unit, or a variant of it?
We adapt inputs, outputs, protocols and operating logic to the requirement. Tell us what you need to solve.
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